Appliance repair questions, answered
Repair X · FAQ

Appliance repair questions, answered

Transparent answers about our service, pricing, and the premium brands we repair across San Diego.

FAQ

Frequently asked questions

Straight answers about our appliance repair service, pricing, warranty, and coverage.

How much does a diagnostic cost?

A diagnostic runs $95. It is credited in full toward the repair when you approve it, so you only pay it if you decide not to go ahead. Before any work starts, we give you a flat quote so you know exactly what it costs.

Is your work guaranteed?

Yes. Every repair we perform is backed by our 90-day warranty on parts and labor. If the issue returns within 90 days, we come back and fix it at no cost to you.

Is the technician who comes out certified?

Yes. I am EPA 608 Type 1 certified and factory-trained on Sub-Zero, Wolf, Miele, Thermador, Viking, Bosch and Fisher & Paykel. Refrigerant work is handled to EPA Section 608 practice, and every repair carries the same 90-day parts-and-labor warranty.

Which appliance brands do you repair?

We repair all major brands — from everyday models to luxury appliances. Our specialty is premium brands: Sub-Zero, Wolf, Miele, Thermador, Viking, Bosch, and Fisher & Paykel. If it's a built-in, high-end, or specialty appliance, we've likely seen it.

Do you repair refrigerators, washers, and ovens?

Yes. We handle the full range of household appliances: refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, microwaves, wine coolers, and ice makers. We also repair select consumer electronics.

Do you offer same-day service?

In most cases, yes. We offer same-day appointment windows across our service areas when availability permits. Call (858) 267-9438 to check same-day openings for your neighborhood.

Are you insured?

Yes. Repair X carries a general liability policy with $1,000,000 per occurrence and $2,000,000 aggregate limits. Ask for a certificate of insurance and it will be sent before the visit.

Which areas do you serve?

Our core service ring is the 26 neighborhoods within about twelve miles of our Lemon Grove shop: Mount Helix, Kensington, Del Cerro, San Carlos, Coronado, Mission Hills, Allied Gardens, Tierrasanta, La Mesa, Lemon Grove, Fletcher Hills, Bonita, Rancho San Diego, South Park, North Park, Normal Heights, University Heights, Golden Hill, Hillcrest, Eastlake, Spring Valley, Casa de Oro, Otay Ranch, El Cajon, Santee and Chula Vista.

Can you repair a Sub-Zero or Miele appliance?

Absolutely — these are our specialty. We are factory-trained on Sub-Zero, Wolf, and Miele systems, and we routinely service Thermador, Viking, Bosch, and Fisher & Paykel units. Each of these machines has its own engineering, and they make up most of our week.

Will a non-certified technician void my warranty?

Potentially. Many premium brands (Sub-Zero, Miele, Wolf, Thermador) require factory-authorized or factory-trained service to keep the manufacturer warranty valid. Using an unauthorized technician can void coverage. We perform repairs in a way that respects your warranty terms.

What are your service hours?

We are available Monday to Saturday 9 AM to 9 PM, and Sunday 10 AM to 6 PM. We work around your schedule, including evenings and weekends, to minimize disruption to your home.

Do you offer a warranty on parts?

Yes. Our 90-day warranty covers both parts and labor on every repair. If a covered issue recurs, we return and correct it at no charge.

How do I book a repair?

You can book online through our Contact page, or call us directly at (858) 267-9438. We'll confirm your appointment window, come out, and keep you updated along the way.

Why is a high-end cooling diagnostic more?

Luxury refrigeration — Sub-Zero, Miele, and similar sealed systems — takes more time and specialized tools to diagnose than a standard refrigerator. The diagnostic on those units runs higher than our standard $95, and we quote the exact figure before we start. Like any repair, that fee is credited in full toward the repair when you approve it.

Didn't find your answer? Contact us or call (858) 267-9438.